Our commitment to privacy
1. What is personal information?
When we refer to “personal information” we mean information or an opinion about you, from which you are, or may reasonably be, identified.
This information may include (but is not limited to) your name, date of birth, driver's licence number, phone number, email address, address, nationality and employment history.
Due to the nature of the services provided by us, we do not collect sensitive information (such as information about your religion, trade union membership, political opinion, health, sexual preference or criminal record) or credit information (information about loans that may have been provided to you) about you.
The personal information which Nearmap collects include:
- for shareholders – names, postal addresses, tax file numbers, bank account details, email addresses and telephone numbers;
- for job applicants or staff – employment history, educational qualifications, reference checks and payroll information; and
- customers or potential customers and suppliers or potential suppliers – names, postal addresses, bank account details, telephone number and email addresses.
2. Why do we collect your personal information and how do we use your personal information?
We collect and use your personal information to perform our functions and activities, carry out our operations and to otherwise enable us to provide the services, products and information you request. Particularly, we may collect and use your personal information for the purposes of:
- responding to your requests or inquiries and providing you with any information or other services requested by you;
- your shareholder or other relationship with us;
- assessing your application for employment;
- providing you with access to our website, including all associated Nearmap PhotoMaps and APIs;
- notifying you about important changes or developments to our functions, activities, services or our website;
- administering, supporting, improving and developing our business and services;
- any other purpose which relates to or arise out of requests made by you;
- if you lodge a complaint with us, processing and responding to your complaint;
- data analytics;
- doing anything which you authorise or consent to us doing; or
- taking any action we are required or authorised by law to take.
3. How do we collect your personal information?
Most of the personal information we collect will be directly from you for purposes as described above. If you do not provide the information requested by us, we may not be able to provide you with our services, or to assist you with your specific needs.
Enquiries about Nearmap and requesting a quote for Nearmap’s products or services
We will collect personal information about you in various ways and at several different points if you choose to provide it to us. For example:
- if you send us an email to enquire about our website or licence terms, or provide us with information about yourself through the website;
- when you complete an application form for one of our products or services; or
- when you provide details to us to enable us provisioning access to our products or services.
We also collect personal information about you from third parties that you have authorised to provide us with this information. For example, we may be provided with your personal information by LinkedIn or other similar service providers. From time to time we may also purchase lists containing personal information about individuals from organisations offering such lists for marketing purposes.
When you use our website, cookies will be placed on your computer to keep track of your use of our website. For example, cookies allow us to remember which Nearmap image you were viewing when you last visited our website. Cookies do not capture or track any personal information. However, you may elect to set your computer so that cookies are not placed on your computer.
If you are a shareholder, the Corporations Act 2001 (Cth) (“Corporations Act”) requires Nearmap to collect information about your name, address and shareholding, and include these in our register. This information will continue to be included in the register for seven years after you cease to be a shareholder.
The Corporations Act also requires us to grant access to anyone to inspect our share register on request and under certain circumstances, to obtain a copy. We may provide information from the share register to meet specific request, such as identifying the top 20 shareholders. Shareholder information will not be knowingly disclosed for purposes other than those which we consider to be in the best interests of shareholders.
As shareholders, you may also be required to provide us with your tax file number or financial institution account details. When applicable, we may ask you for your bank account details to make dividend and other payments to you. In compliance with Australian tax laws, we also provide certain advice to the Australian Taxation Office, including dividend information.
If you are applying for a position with us, we will ask you specific information, such as your name, email address, telephone number, qualifications and employment history. We may also ask you for other information such as your interests and the positions you are interested in.
Any personal information you provide to Nearmap in connection with a job application may be used to consider you for current and future employment and may be disclosed to our external advisors to assist in the selection and recruitment process.
Third Party Personal Information
4. Will personal information be given to anyone else?
In the circumstances described below, personal information may be disclosed outside of our organisation.
Third party contractors
Personal information collected by us may be disclosed to third parties to whom we contract out specialised functions (such as our website hosts). If we do disclose personal information to third party contractors under outsourcing or contracting arrangements, we take steps to ensure that those contractors:
- comply with the APPs when they handle your personal information; and
- are authorised only to use personal information in order to provide the services or to perform the functions required by us.
Disclosures required by law
For legal reasons, other disclosures may need to be made to law enforcement agencies, government agencies, courts or external advisors or in accordance with other laws.
We do not sell, rent or trade personal information to or with third parties.
We may from time to time transfer personal information outside Australia in accordance with the Privacy Act to countries whose privacy laws do not provide the same level of protection as Australia’s privacy laws. For example, we may transfer your personal information to the Asia-Pacific, European Union or the United States of America. We may also use cloud storage and IT servers that are located offshore.
By providing us with your personal information, you consent to us disclosing your information to entities located outside Australia and, when permitted by law to do so, on the basis that we are not required to take such steps as are reasonable in the circumstances to ensure that any overseas recipient complies with Australian privacy laws in relation to your information.
5. Direct marketing
From time to time we may use your personal information to provide you with current information about our products and services, special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with. By providing us with your personal information, you consent to us using your information to contact you on an ongoing basis for this purpose, including by mail, email, SMS, social media and telephone.
If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our Privacy Contacts using the contact details below. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
6. Updating your personal information
It is important to our relationship that the personal information we hold about you is accurate and up to date. If at any time you are of the view that personal information about you is not accurate, complete or up to date, please write to us with your request for correction. Our policy is to consider any requests for correction in a timely manner.
7. Access to your personal information
Under the Privacy Act, you have a right to seek access to information which we hold about you (subject to the limited exceptions set out below).
If you wish to exercise your right under the Privacy Act to seek access to the personal information that we hold about you, we ask that you write to us and we will explain how we handle your access request. We may charge you for the cost of providing access to these records.
8. Denied access to personal information
There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious.
An explanation will be provided to you if we deny you access to your personal information we hold.
9. Is personal information stored safely?
We take reasonable steps to ensure the security of personal information held by us from such risks as loss or unauthorised access, destruction, use, modification or disclosure. Our IT systems are password protected and comply with our security standards, and if personal information is held on paper files, it is stored in premises that are locked when unattended.
10. Business without identifying you
In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information.
11. Third party websites
Sometimes our website contains links to other websites, for your convenience and information. When you access a website other than www.nearmap.com, please understand that we are not responsible for the privacy practices of that site. We recommend that you review the privacy policies of each site you visit.
12. Further information and complaints
You may request further information about the way we manage your personal information or lodge a complaint by contacting our Privacy Officer(s) on the contact details below.
We will deal with any complaint by investigating the complaint, and providing a response to the complainant within a reasonable time, provided that we have all necessary information and have completed any investigation required. In cases where further information, assessment or investigation is required, we will seek to agree alternative time frames with you.
13. Contacting us
You can contact us by:
- sending an e-mail to us at: email@example.com; or
- writing to us at:
The Privacy Officer
Nearmap Australia Pty Ltd
PO Box R1831,
Royal Exchange, NSW 1255