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Yarra Valley Water Settles Disputes in Minutes with high-res aerial views

Melbourne’s water utility cuts site visits by 20 percent, and gets substantial annual savings with accurate aerial imagery.

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We used the timeline to view an image of the property pre-dating the maintenance works, and, by zooming down, were able to see clearly that the cracks were already there. It was then just a matter of going to see the property owner, showing him the photo, and the dispute was over.
Alberto Vela, Manager of Contract and Procurement

YARRA VALLEY WATER PROVIDes WATER & SEWERAGE SERVICES TO 1.8 MILLION PEOPLE

Yarra Valley Water deployed Nearmap for its field maintenance division and settled disputes faster. It lessened revenue lost through compensation payouts, and eliminated a range of travel and inspection costs. By using Nearmap's comprehensive historical imagery archive, Yarra is now also better equipped to monitor and maintain its extensive infrastructure.

The Challenge at a glance

A More Efficient Process for Resolving Customer Disputes

  • Yarra needed a faster, more effective means of resolving disputes, such as potential billing discrepancies or compensation for third-party property damage.
  • They also wanted to lower physical site inspections and time-consuming property audits.
  • And, they needed a way to view proposed property boundaries and changing landscape features, to enhance infrastructure planning and pipe alignment, lower project costs, and reduce disruption to customers.
The Solution at a glance

Understanding the Accuracy of Competing Claims Allows for Resolution in Minutes

  • Achieve fast claims resolution, reduce compensation payouts, and ensure substantial yearly cost savings. Overall, can lessen billing-dispute investigation costs.
  • Save project managers and planners many hours of travel time and transport costs.
  • Streamline investigations related to pipe assessment and meter replacement and reduce lost revenue through the use of detailed historical imagery of water-usage activities.
  • Improved ability to monitor and respond to change across 9,000 km of water mains with Nearmap’s distance and area measurement tools to simplify planning and ensure precise pipe alignment.
 
aerial, regional, property, development, Iluka, WA, 28 April 2019
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